Horse float warranties: what to ask before you buy

Buying guide · 6 min read · By Wes, EuroFloat

In this guide11 sections

1. A warranty is only as good as the people behind it
2. Questions to ask any horse float brand
3. Ask around before you buy
4. Warning signs
5. The EuroFloat warranty
6. How we handle a claim
7. Qualified tradespeople who get it done
8. Keeping your warranty valid
9. Your rights under Australian Consumer Law
10. Why owners trust EuroFloat
11. Questions buyers ask

A warranty is only as good as the people behind it

G'day, Wes here. Whether you're looking at a day float, a camper horse float or a full Overnighter, you're spending tens of thousands of dollars on something that carries the most valuable passengers you own. So the warranty matters.

But here's what I tell every buyer: a warranty on paper means nothing if the business won't answer the phone when something goes wrong. Two floats can have the same warranty on paper and a completely different experience when it comes to getting a claim sorted. That's why it pays to look past the brochure and ask some hard questions before you buy any horse float, from any brand, including us.

Questions to ask any horse float brand

Take this list with you when you're looking at horse floats for sale, and ask every seller the same questions:

1. What exactly does the warranty cover? Chassis, frame, suspension, floor, fit-out? Get it in writing.
2. How long is each part covered, and when does it start?
3. What's excluded? Every warranty has exclusions. Make sure you understand them.
4. How do I make a claim, and who do I talk to?
5. How quickly do you respond?
6. Who does the repairs, and where? Do I have to take the float back to the factory, or can it be fixed near me?
7. What do I need to do to keep the warranty valid? Servicing, records, approved parts?
8. Is the business here in Australia? If something goes wrong, can you actually reach them?
9. Can I read the full warranty before I pay a deposit?

Ask around before you buy

The best warranty information doesn't come from the seller. It comes from other owners.

• Ask at your Pony Club, riding club or show. Horse people talk, and most will happily tell you how their float has held up and how they were treated when something went wrong.
• Read Google reviews, especially the ones about after-sales service, not just the day of pickup.
• Ask in local horse groups online about real warranty claims, not just how a float looks.
• Look at how a business responds to complaints in its reviews. That tells you a lot about how they'll treat you.

Be careful with any brand you can't get good answers about. A cheap price isn't a bargain if you're left on your own with a problem six months later.

Warning signs

The EuroFloat warranty

Here's exactly what you get with every new EuroFloat, in writing.

Warranty	What it covers
2-Year Warranty	The chassis, body frame, roof frame and suspension, from the date of purchase
11-Year Aluminium Flooring System	The reinforced aluminium flooring system, made from 25mm aluminium panels that don't rot. Conditions apply.
Australian Consumer Law	Your consumer guarantees, which apply on top of our warranty

If we find a manufacturing defect in a covered part, we'll repair it, replace it or refund you. Read the full EuroFloat warranty

How we handle a claim

When something isn't right, a real person on our team handles your claim from start to finish.

1. Tell us within 10 days of finding the problem.
2. Send us the details: your name, invoice or order number, VIN or registration, a short description and clear photos.
3. We take a look. We usually respond within 48 hours, and we may ask to inspect the float.
4. We sort it out. If it's a covered manufacturing defect, we arrange a repair, a replacement or a refund.

Our customers tell us this is what sets EuroFloat apart. We're rated 4.8 stars from 57 Google reviews, and a lot of those reviews are about what happens after handover.

"The team was easy to deal with before and after handover."

Amanda W., EuroFloat customer ★★★★★

Qualified tradespeople who get it done

A warranty claim is only as good as the repair at the end of it. At EuroFloat:

• Electrical work is done by qualified tradespeople.
• Running gear is installed and inspected for Australian roads.
• Our service centre handles servicing, repairs, upgrades and parts, during and after your warranty period.
• Outside the warranty period, we can still quote on repairs, supply parts and service your float.

We know how much you rely on your float, especially in show season, so we aim to get you back on the road quickly and properly. Visit our service centre

Keeping your warranty valid

• Have your float serviced at least every 12 months by a qualified mechanic, and keep the records.
• Use your float as intended and keep it in good condition.
• Stay under your float's ATM and your vehicle's GCM. Read the pre-tow checklist
• Look after your floor. Read the floor care guide
• Talk to us before modifying your float or fitting non-original parts.

Your rights under Australian Consumer Law

Whoever you buy from, the Australian Consumer Law gives you guarantees that can't be excluded, including that goods must be of acceptable quality. A business's warranty sits on top of those rights. It doesn't replace them. For more, visit the ACCC website.

Why owners trust EuroFloat

Many of our customers tell us EuroFloat is the best horse float in Australia, and the way we stand behind our floats is a big reason we've become one of Australia's most trusted horse float brands.

• Australian owned and operated, with showrooms on the Gold Coast and in Melbourne you can visit.
• A clear, written warranty you can read before you pay a deposit.
• Real people who answer the phone and usually respond to claims within 48 hours.
• 4.8 stars from 57 Google reviews.Read our reviews

Whether you're after a 2-horse straight load, an angle load or one of our camper horse floats, every new EuroFloat comes with the same warranty. See horse floats for sale or see our camper floats and Overnighters.

Questions buyers ask

Warranty conditions apply. See our full warranty page for details. Google rating as shown on eurofloat.com.au, October 2026.