EuroFloat warranty
Built to travel. Backed after delivery.
Every new EuroFloat comes with a 2-Year Warranty and an 11-Year Aluminium Flooring System warranty.
At a glance
2-Year Warranty
What the 2-Year Warranty covers
From the frame and suspension to the doors, ramp, dividers and paint.
Cover starts the day you pick up your float. Keep your invoice or order number somewhere safe. If we find a manufacturing defect in a covered part, we'll repair, replace or refund. We may ask to inspect the float first, so we can see the problem properly.
11-Year Aluminium Flooring System
The floor under your horses, backed for 11 years
The floor takes the full weight of your horses on every trip, plus urine, manure, water and washing. A failing floor is one of the biggest safety worries for any horse owner.
EuroFloat floors are reinforced 25mm aluminium panels. Unlike timber, aluminium doesn't rot. That's why we back the flooring system for 11 years from the day you pick up your float.
Look after it. Wash the floor out after use and let it dry properly, especially after the beach or a wet event. Check the floor, matting and ramp area regularly. If you notice movement, noise or damage, tell us early rather than waiting for your next service.
*Conditions apply. Ask our team for the details before you buy.
Servicing and care
Keep your warranty valid
A horse float works hard. Wheels, bearings, brakes and suspension all wear with use, and small issues are easier and cheaper to fix when they're caught early.
What we ask of you
- Have your float serviced at least every 12 months by any qualified mechanic. It doesn't have to be us
- Keep a record of every service: the date and who did it
- Use your float as intended and operate it appropriately
- Keep your float in good condition
Missing servicing or maintenance may void warranty cover.
Checks between services
- Wash your float and let it dry, especially after the beach or a wet trip
- Check tyre pressures and tread before you travel
- Check all your lights are working
- After a long trip, feel the wheel hubs. One noticeably hotter than the others is worth getting looked at
- Look over the floor, dividers and ramp catches every month
What the warranty doesn't cover
Warranty claims may not apply where damage is caused by, but not limited to:
- Lack of maintenance or servicing
- Neglect, misuse or abuse
- Accident or collision damage
- Non-original parts or accessories
- Modifications or alterations
- Normal wear and tear
- Environmental exposure
- Hail, flood, fire and other natural events
- Incorrect transportation
The gradual wear that comes from normal use. Parts designed to wear aren't the same as a manufacturing defect.
Collision damage is usually one for your insurer. We can still help with repairs and parts.
Changes and non-original parts can affect how a float performs. Planning changes? Talk to us first.
Not sure where your issue sits? Call us and we'll talk it through.
Warranty questions
How long is the EuroFloat warranty?
Every new EuroFloat comes with a 2-Year Warranty covering the chassis, body frame, roof frame, suspension, doors, ramp, windows, dividers and paint, plus an 11-Year Aluminium Flooring System warranty. Conditions apply.
When does my warranty start?
Both warranties start the day you pick up your float.
Do I have to service my float to keep the warranty?
Yes. Your float needs a service at least every 12 months. Any qualified mechanic can do it, it doesn't have to be us. Missing servicing or maintenance may void warranty cover.
How quickly do I need to report a problem?
Within 10 days of finding it, with clear photos.
Where do I take my float for warranty repairs?
Every situation is a bit different. If you're in Victoria, you can bring your float to our Melbourne showroom. For anything else, contact our team and we'll talk you through it.
Do demo or ex-display floats get the full warranty?
No. Demo and ex-display floats don't come with the full warranty. Ask us what's included before you buy.
What if my issue isn't covered?
We'll tell you why, and we can still quote on a repair or supply the parts you need.
My float is out of warranty. Can you still help?
Yes. We can quote on repairs, supply parts and service your float. Get in touch and we'll talk you through your options.
Talk to us about your warranty
Questions about your cover? Call or email and a real person will help.
Email info@eurofloat.com.au · Read our Warranty and Return Policy · See our FAQs
This warranty is provided by EuroFloat. Our business name, address and contact details are on our Contact information page.