Refund policy

 

WARRANTY & RETURN POLICY

1. Overview

EuroFloat is committed to supplying high-quality horse floats designed for safety, durability and long-term reliability.

This policy outlines the conditions under which refunds, repairs or replacements may be provided and operates in accordance with Australian Consumer Law (ACL).

Nothing in this policy limits or replaces your rights under Australian Consumer Law.

2. Deposits & Custom Orders

Deposits placed on a EuroFloat horse float, are fully refundable. Costs may be incurred for custom orders that may be extremely hard to on-sell.

If a customer decides not to proceed with their purchase after placing a deposit:

• The deposit will be refunded in full
• Refunds will be processed via the original payment method where possible

Deposits are used only to secure a float or order and do not lock customers into a purchase.

3. Transport Damage

All EuroFloat products are inspected before collection or delivery.

If a float is damaged during transport, customers must notify EuroFloat as soon as possible and provide:

• Clear photographs of the damage
• Images of the affected area
• A full image of the float
• Any relevant transport or packaging condition
• All images and correspondence to: info@eurofloat.com.au

Once assessed, EuroFloat will determine the appropriate resolution which may include:

• Repair
• Replacement
• Refund (where required under Australian Consumer Law)

 

4. Faulty Products or Manufacturing Defects

EuroFloat horse floats are covered by a 2-year warranty from the date of purchase.

The structural warranty covers:

• Chassis
• Body frame
• Roof frame
• Suspension

If a product is found to have a manufacturing defect, EuroFloat will assess the issue and determine the appropriate remedy which may include:

• Repair
• Replacement
• Refund

Customers must notify EuroFloat of defects within 10 days of discovery and provide photographs emailed to: info@eurofloat.com.au.

5. Customer Responsibilities

To maintain warranty coverage, customers must:

• Operate the float appropriately
• Maintain the float in good condition
• Have the float serviced at least every 12 months by a qualified mechanic

Failure to maintain or service the float may void warranty coverage.

6. Warranty Exclusions

Warranty and refund claims may not apply where damage is caused by but not limited to:

• Lack of maintenance or servicing
• Neglect, misuse or abuse
• Accident or collision damage
• Installation of non-original parts or accessories
• Modifications or alterations
• Normal wear and tear
• Environmental exposure
• Natural events such as hail, flood or fire
• Incorrect transportation

7. Inspection on Delivery or Collection

Customers are encouraged to inspect their float:

• At the time of collection, or
• Immediately following delivery

Any concerns should be reported to EuroFloat as soon as possible.

8. Change of Mind

EuroFloat understands purchasing a horse float is an important decision.

• Deposits are refundable
• Once a float has been delivered or collected, returns are assessed case-by-case

Due to the specialised nature of horse floats and custom configurations, change-of-mind returns may not always be possible once a float has been delivered and used.

9. How to Request a Refund or Warranty Assessment

To request a refund, repair, or warranty assessment, please email only to: info@eurofloat.com.au  with relevant photos and details.

• Customer name
• Invoice or order number
• Description of the issue
• Photographs (more the better)

EuroFloat Australia
Phone: 0409 635 548
Email: info@eurofloat.com.au
Website: https://eurofloat.com.au

10. Policy Updates

EuroFloat reserves the right to update or modify this policy where required.

The most current version will always be available on the EuroFloat website.